*Frequently Asked Questions*

1. How long is the shipping process?

Orders are processed within 1–3 days after checkout (3–5 days during sale events). Packages are shipped within Monday–Friday, to allow time for any order change requests.

We ship nationwide from the Philippines

Once your order has been processed, we’ll send you a tracking number that you can monitor via LBC Track & Trace.

Please double-check that all items and your shipping address are correct before placing your order. Once the package is in transit, changes can no longer be made.

You can contact us through gladoodles02@gmail.com for any inquiries on the order.

2. How much is the price of shipping ?

The more you shop, the more you save. Shipping fees go lower as your purchase total goes higher! ✨ANLUPET

Rates start at PHP 39–69 depending on location, and FREE SHIPPING may apply on bigger orders ✨

3. Do you accept returns or exchanges?

At the moment, we do not accept returns or exchanges unless the item arrives incorrect or missing. 💔

Please provide clear photos or an unboxing video as proof of any incorrect or missing items so we can properly assist you. 📷

Please note that we are not liable for any damages caused during transit due to courier handling.

For any concerns regarding your package, you may contact us at gladoodles02@gmail.com.

4. Can I use your designs for commercial purposes?

No, our designs are intended for personal use only.

5. Do you accept custom orders?

We don’t offer custom orders just yet 👀

That said… it’s definitely something we’re playing around with behind the scenes. Once we’re ready and confident to offer it, you’ll be the first to know ✨